Shandian VPN includes a Free VPN entry so you can test login, route speed and your usual websites first. If you need lower latency, more data or more regions, you can upgrade later.

Most users do not. The Shandian VPN app supports one-tap connection. Advanced users who prefer tools such as Shadowrocket can follow the subscription setup guide when available.

Concurrent device limits depend on your plan. Check the pricing page and choose based on how many phones, computers, tablets or routers you actually use.

China VPN users usually care most about availability, peak-hour speed and practical support. Shandian VPN optimizes around those needs instead of only advertising node counts.

Refresh the node list, switch to a recommended route, check system time and local proxy settings, then send support a screenshot if the issue continues.

Some plans include return routes or specific regional routes for overseas users who need Chinese music, video or daily services. Availability depends on the routes shown in the app.

Yes. If the direct download is slow, contact support for an alternate app download link or check the official channel for the latest installer.

Some routers and firmware environments are supported. If your device supports OpenWrt, Merlin or similar plugins, follow the guide or ask support before configuring it.

Use Forgot Password on the login page, verify your registered email and set a new password. If the email does not arrive, contact support to check account status.

Yes. You can use Shandian VPN on home Wi-Fi, campus networks, 5G mobile data and public Wi-Fi to create an encrypted connection.

The VPN tunnel encrypts your traffic. In normal use, your ISP can see that an encrypted connection exists, but not the specific pages or app content you access.

Yes. We do not log browsing history, downloaded content or destination activity. We keep only the minimum data needed to operate accounts and the service.

No provider can promise permanent availability everywhere. Shandian VPN improves resilience with obfuscation, route updates and replacement nodes when a path becomes unstable.

Depending on the route, clients may use TLS, ChaCha20, AES and other secure transport capabilities to protect data on public Wi-Fi, campus and mobile networks.

When the connection is working normally, websites see the exit IP of the selected node. We also recommend enabling DNS leak protection and avoiding unnecessary identity sharing online.

Supported clients include kill-switch-like leak protection that helps reduce the risk of direct traffic exposure if the VPN connection drops unexpectedly.

Yes. Shandian VPN prioritizes encrypted DNS handling through the tunnel to reduce DNS hijacking, pollution and incorrect local resolution.

No. Shandian VPN is built around service access and subscriptions, not third-party ad tracking or selling personal browsing data.

That means the VPN route is active. Choose Hong Kong, Japan, the United States, Singapore or another region based on the platform you need to access.

Yes. Shandian VPN provides optimized routes for Netflix, YouTube, 爱壹帆, ChatGPT and Claude, though results can vary with account region and platform policy changes.

It can reduce cross-border latency for some overseas games, but dedicated gaming tools such as UU加速器 or 雷神加速器 have a different focus. Test your server first with the free route.

Some nodes support P2P and large transfers. For best results, choose routes marked for download use and always follow local laws and platform rules.

All networks can be affected by congestion. Shandian VPN uses dedicated capacity, load balancing and backup nodes to reduce slowdowns during video calls, downloads and streaming.

Smart split tunneling lets local apps stay on the local network while Google, YouTube, ChatGPT and other global services use encrypted VPN routes.

Some routes include basic ad and malicious-domain filtering. It is useful as part of privacy protection, but it should not replace browser security tools.

Yes. Submit a ticket or use the official group for connection, download, account or route issues. The team will respond based on priority and available details.

Start with the automatic route. If you need a specific platform, choose a matching region and use in-app latency results to decide whether to switch.

Yes. Sign in to the same Shandian VPN account and your eligible devices can share the plan within the allowed concurrent connection limit.

You can wait for the next cycle, buy a data add-on or upgrade your plan. If you are unsure about usage, begin with Free VPN access to estimate your routine demand.