Privacy Policy

This Privacy Policy explains how Shandian VPN (referred to as 'this Service' or 'we') collects, uses, stores and protects personal information when providing mobile and desktop applications. The Service is provided as is, and we take commercially reasonable measures to protect privacy and account security.

When you download, install or launch this App, the system may collect information necessary for service operation, including Internet Protocol (IP) address, device operating system version, in-app paths, connection status, error logs and session duration. To improve route recommendations and connection quality, we may process approximate device region information. This information is used for: 1. route recommendations based on Shandian VPN's network distribution; 2. performance optimization through anonymized aggregate fault and congestion analysis; 3. service notices about security, account status or feature changes.

We transmit anonymous or aggregated data to third-party service providers only when necessary, such as app store services, crash analysis and basic analytics tools. Except for legal process, regulatory requirements, protection of users or the public, fraud investigation, or work with entrusted service providers bound by confidentiality obligations, we do not share personal information with unrelated third parties. To stop new data collection, remove the App through the standard uninstall process on your device.

User-provided data will be properly kept during the service validity period and for a reasonable grace period thereafter. If you need to cancel your account early and delete your personal profile, please contact our privacy team via [email protected]. In addition, this App strictly prohibits use by minors under the age of 13. We will not intentionally solicit any data from this group, and upon discovering the mistaken collection of such information, we will immediately initiate permanent deletion procedures. Guardians are advised to contact us via the aforementioned email so that we can take necessary technical interventions. To ensure data confidentiality, we have deployed multiple layers of physical and electronic defense systems to safeguard your information security in all aspects.

This Privacy Policy may be updated from time to time according to regulatory requirements or business adjustments. You are advised to check this page regularly. Your continued use after changes are published will be deemed as acceptance of the revised terms. This policy officially takes effect and is implemented as of October 4, 2025. If you have any questions or suggestions for improvement regarding our privacy processing procedures, you are welcome to communicate with the Shandian VPN team at any time via email ([email protected]).